We know from time to time you might not be happy with a product you’ve bought from Dermstore. We want to make sure the process is as easy as possible and we have a dedicated customer services team ready to help you if you wish to make a return. Please follow our simple step by step guide below.

Return Policy

We want to keep you satisfied, which is why at Dermstore we offer a 60-day money back guarantee for all 400 brands we offer to our customers starting from the day you place your order. We want you to feel comfortable trying a new skincare regimen, finding the right shade of lipstick for you, or sorting through which hairspray gives you the best hold. Our motto has always been "no questions asked" and we promise to stick to it in order to help you find the best beauty products for you.

To start a return, please click here 

- Select the order from your account section 

- Scroll down and select "RETURN"

- Follow the return instructions to complete your return

Money Back Guarantee
If you are unhappy with your purchase for any reason contact us within 60 days of purchase we will give you the option to either return that item for a refund or return that item for store credit so that you can find the right product for you.

Warranty and Defective Products
If you are outside of our return period, and your product turns out to be defective we are here to help. Contact our customer service through the account section and one of our Beauty Specialists will be happy to assist you. The replacement terms vary from brand to brand, but let us help you communicate with the brand or research a replacement option.

Dermstore offers a Warranty Replacement program for Harry Josh and Blowout Beauty Tools products, to request a warranty replacement please also contact us through the account section. 

There will be a $15 service charge applied to all refused packages.

Perfume and BeautyFIX boxes are only eligible for return if damaged during shipping. Perfumes should be returned via USPS. All gift card purchases are final. Gift cards cannot be returned or exchanged. We are not responsible for lost or stolen gift cards.

Please allow up to two weeks for the return to be processed, at which time a refund, credit or exchange will be made. If you wish to inquire about your return please contact Customer Service by logging in through your account. We reserve the right to refuse or deny any return requests or refunds at any time based on policy or program abuse.